Privacy Policy

Welkin Surgical(“Welkin Surgical”, “we”, “us”, or “our”) manufactures and exports surgical, dental, ophthalmic, and hospital holloware instruments from Sialkot, Pakistan. This privacy policy explains how we handle personal information when you visit welkinsurgical.com (the “Website”).

For privacy-related questions, contact us at welkinsurgical3@gmail.com.

Welkin Surgical is a business-to-business website. We do not require you to create an account to browse our catalogue or read site content.

Information you provide voluntarily

When you use our contact or quote request form, you may submit details such as your name, company, email address, country, product interest, estimated quantity, and message. If you contact us directly by email, phone, or WhatsApp, we receive whatever information you choose to share.

Technical information

Like most websites, our hosting infrastructure may automatically record standard server logs — for example, your IP address, browser type, referring page, and the date and time of your visit. We use this information only to maintain the security and reliability of the Website.

We do not currently use analytics, advertising, or marketing tracking tools on this Website.

We use personal information only for legitimate business purposes, including to:

• Respond to enquiries, quote requests, and catalogue or documentation requests;
• Communicate with distributors, hospitals, OEM partners, and other business contacts;
• Provide customer support and follow up on commercial discussions;
• Maintain the security, performance, and proper operation of the Website;
• Comply with applicable legal obligations.

We do not sell your personal information and we do not use it for unsolicited marketing unless you have asked us to stay in touch or we have another lawful basis to do so.

Our quote request form operates through your email application. When you submit the form, your browser prepares a pre-filled email addressed to welkinsurgical3@gmail.com. The information you enter is not stored on our web servers as part of that process.

Once you send the email, we receive and retain your enquiry in our email systems in accordance with this policy and our normal business record-keeping practices.

The Website itself does not set cookies for analytics, advertising, or user profiling.

Our Contact page includes an embedded Google Maps map to help visitors locate our factory in Sialkot. Google may set cookies or collect usage data when you interact with that embed, in accordance with Google's own privacy policies. We recommend reviewing Google's Privacy Policy for further information.

If you follow links to third-party platforms such as WhatsApp, Instagram, Facebook, or Threads, those services may collect information under their own terms and policies.

Where applicable data protection laws require a legal basis, we process personal information on one or more of the following grounds:

• Legitimate interests — to respond to business enquiries and operate our Website securely;
• Contractual necessity — to take steps at your request before entering into a commercial agreement;
• Consent — where you have clearly agreed to a specific use of your information;
• Legal obligation — where we must retain or disclose information to comply with law.

We retain enquiry and correspondence records for as long as needed to manage our business relationship, respond to follow-up questions, meet regulatory or contractual requirements, and resolve disputes. When information is no longer required, we delete it or anonymise it where reasonably practicable.

We do not routinely share personal information with third parties except where necessary to operate the Website or conduct our business, including:

• Service providers that host the Website or provide email and communication infrastructure, subject to appropriate confidentiality obligations;
• Professional advisers or authorities where required by applicable law or to protect our legal rights.

Because Welkin Surgical exports worldwide, information you provide may be accessed from or processed in Pakistan and other countries where we or our service providers operate. We take reasonable steps to protect personal information in accordance with this policy.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal information, which can include the right to access, correct, delete, restrict, or object to certain processing, and the right to data portability where applicable.

To exercise these rights, contact us at welkinsurgical3@gmail.com. We may need to verify your identity before responding. If you are located in the European Economic Area, United Kingdom, or another jurisdiction with a supervisory authority, you may also have the right to lodge a complaint with your local data protection regulator.

The Website is intended for business and professional users. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this privacy policy from time to time to reflect changes in our practices, the Website, or applicable law. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

If you have questions about this privacy policy or how we handle personal information, please contact:

For commercial enquiries, you may also visit our Contact page.